Open to Opportunities

Brandon Rubell

Azure Cloud Resume

Excels at troubleshooting on on-premises and cloud based solutions. A team player with strong time management skills and superb work ethic. Experienced field tech and desktop support specialist with excellent customer service and people skills. Focusing on learning and implementing the best cloud and security practices.

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Technical Skills

Software

Azure, AWS, Office 365, Windows 10/11, Windows Server 2022, macOS, iOS, Android, Virtualization, NinjaRMM, Bomgar, ScreenConnect.

Networking

Familiar with OSI / TCP/IP model, WiFi, LAN, VLANS, VPN, DNS, SSH, Active Directory-Directory Services, Cisco Meraki.

Security

AWS IAM, Azure Entra ID IAM, Microsoft Defender, Cisco Umbrella, Group Policy management, Identifying threats, vulnerability management, keeping up with the latest CVEs.

IT Ticketing

ConnectWise, Zendesk.

Professional Experience

IT Support Engineer I

Siepe

March 2024 - Current

  • Manage AWS Workspaces, EC2 instances, Azure Virtual Machines, and Intune devices, ensuring seamless technology integration and optimal performance.
  • Engineer Single Sign-On (SSO) solutions for diverse applications via Azure, streamlining authentication processes for clients.
  • Resolve a range of technical issues from password resets to the creation and management of conditional access policies in Azure Entra ID.
  • Oversee the management of cloud based client servers including user and group management, organizational unit configuration, and updates to Group policies via AD-DS.
  • Leveraging NinjaRMM to perform patch management for client environments.

Information Technology Support Engineer

AE BackOffice

June 2021 - March 2024

  • Cooperate, coordinate, and communicate with all team members to meet client technology needs while adhering to existing SLAs, processes, and procedures.
  • Document service requests being worked on and resolved across multiple ticketing systems.
  • Provide tier 3 level support and troubleshoot both software and hardware-related issues.
  • Use cloud-managed endpoint security to write reports of threat alerts and confirm threat removal.
  • Manage IT projects, schedule and conduct hardware swaps for switches, UPS, PDUs, servers, etc.
  • Create scripts with PowerShell and packages with PDQ deploy to automate tasks.
  • Provide technical support and troubleshooting for C-Level executives, Presidents, and Vice Presidents.

Education

Western Governors University

IT Management - MBA

September 2025 - Current

Western Governors University

Information Technology - BS

April 2021 - February 2025

Certifications

CompTIA Network+
CompTIA Security+
CompTIA Project+
CompTIA Cloud+
LPI Linux Essentials
AWS Certified Cloud Practitioner
Microsoft Certified: Azure Fundamentals
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Interested in discussing IT, cloud solutions, or potential opportunities? I'd love to hear from you.

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